Terms And Conditions

O R D E R S 

In order to make full use of our site, please set your browser to accept cookies and pop-ups. With questions, you may contact our staff by emailing info@iflawless.co

iFlawless accepts the following forms of payment for online purchases: Local (Malaysia) FPX Transfers via BillPlz or Credit/Debit Card via Stripe Payment. No Manual Bank Deposit. Orders are processed pending item availability and credit card verification. iFlawless will contact you via email if there are any issues with your order. You will receive a confirmation email with 4-digit order number e.g #1234 upon successful transaction.

A submitted order is considered an agreement to the general terms of sale and any other conditions listed on this site, including the privacy policy and the return policy.

iFlawless reserves the right to cancel a purchase at any time. In the case of a cancellation, you will be notified by e-mail of the cancellation and the reason for cancellation within two (2) business day of purchase.

 

S U B S C R I P T I O N 

In order to serve our customer in higher state, we provide subscription option to most of our products. Options of delivery frequency are every 30, 45, 60 and 90 days.

iFlawless accepts the following forms of payment for subscription: Credit or Debit Card via RechargePayment. Customer may customise the subscription package in the membership / user account area. 

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order summary section until you cancel your subscription.

Cancelation of subscription can be made at any time after 2nd charge applied.

 

S H I P P I N G

iFlawless processes orders before 11:59 PM (GMT+8) for next day shipping on Monday through Friday, excluding Malaysian public holidays and other off day for our Pavilion store, this info will be shared via our social media. Orders received on after 12:00 AM, on weekends and public holidays will be processed the next business day.

Domestic shipping within Malaysia (East & West Malaysia) is shipped and dispatched from Kuala Lumpur via Pos Laju Malaysia. We charge a shipping rate as per below:

1) Standard Shipping - Poslaju/DHL (2-5 Working days)

West Malaysia
RM9.00 for 0g-500g 
RM13.00 for 501g-1kg
RM17.00 for 1.001kg-2kg
RM25.00 for 2.001kg-3kg

East Malaysia 
RM15.00 for 0kg-5kg
RM27.00 for 5.001kg-20kg

2) Express Shipping - Personal Door to Door Shipping (Next Day Shipping)

Klang Valley
Except : Sepang . Rawang . 
RM15.00 for 0g-500g

Order must be placed before 6PM to be deliver on the next day.

After your purchase is complete and your shipment has been dispatched, you will receive an email containing your tracking information. You may also view your shipment’s status at any time by logging in your tracking code on Pos Malaysia’s official website / DHL except for the Express Shipping.

Please note us at info@iflawless.co within 14 working days if you still do not receive your parcel after you receive an email containing your tracking information for our investigation. 

 

I N T E R N A T I O N A L    S H I P P I N G

iFlawless ships worldwide. For a list of other countries that we ship to and general inquiries on international shipping, you may contact our sales representative by emailing info@iflawless.co

  

R E T U R N S

If the items you have ordered did not fit you or you are unhappy with your purchase, you may return them within seven (7) calendar days of delivery for an exchange with other item. 

All items must be returned in their original, undamaged packaging. We will not accept returns on items that have been worn, altered, washed, or damaged in any way. Final discount / Sale items do not qualify for return.

Exchanges will not be processed until your returned item has been checked into our physical store. For further inquiries on our exchange policy, you may contact our sales representative by emailing info@iflawless.co

 

R E F U N D S

Please note we will refund your defective items in seven (7) calendar days from the date on which we receive the returned product(s) to the physical store. Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to iFlawless right to withhold amounts for products which are found damaged on return. You will be refunded the amount you paid for the product(s) returned excluding any delivery charges (if appropriate). In other words, we will refund you the cost of the product(s) but not your delivery charges. 

iFlawless reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

For further inquiries on our refund policy, you may contact our sales representative by emailing info@iflawless.co

 

P R I V A C Y   P O L I C Y

iFlawless recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for iFlawless is for the sole purpose and use of iFlawless.

 

P R O D U C T   C A R E

iFlawless uses only the highest quality natural ingredients. We recommend you place your iFlawless pieces in temperature room and out of sun light. Treat your iFlawless pieces with care and love!

 

C O N T A C T   U S

iFlawless

Level 8, Pavilion Kuala Lumpur,

55100 Kuala Lumpur, Malaysia

The online customer service is open 12pm until 6pm Monday - Friday  email us at info@iflawless.co or call us at +603-87418228

We welcome any feedback or inquires that you may have. Please feel free to get in touch: info@iflawless.co

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